Kinexon is committed to delivering high-quality products and services that meet customer expectations and comply with all applicable legal and regulatory requirements. Through a culture of excellence and continuous improvement, we aim to exceed customer expectations, empower our people, and collaborate with partners to achieve outstanding results.
To achieve these objectives, we are committed to:
- Meeting Customer Satisfaction and Requirements - Understanding and satisfying customer needs and expectations, ensuring that our products and services are delivered as agreed upon, and also complying with their legal and regulatory requirements.
- Compliance with Standards - Ensuring that our activities comply with legal and regulatory requirements relevant to our industry, as well as the quality standards established in our Quality Management System.
- Continuous Improvement - Promoting continuous improvement in all processes and activities across the organization, always seeking efficiency, error reduction, and optimal use of resources.
- Employee Competence Development - Providing our employees with the necessary tools, training, and resources to perform their work effectively and meet the required quality standards.
- Leadership - Ensuring that leaders act as role models, promoting quality, accountability, and a culture of continuous improvement.
- Employee Engagement - Empowering all employees with the autonomy, responsibility, and opportunity to actively participate in achieving quality objectives.
- Risk and Opportunity Management - Identifying and assessing risks and opportunities that may affect the quality of our products and services, establishing action plans to mitigate risks and capitalize on improvement opportunities.
- Supplier Collaboration - Maintaining collaborative relationships with our suppliers, ensuring that they share our commitment to quality and continuous improvement.
- Quality Management Principles:
- Process Approach – Focusing on customer satisfaction, enhancing internal communication, and encouraging teamwork.
- System Approach – Managing interrelated processes as a unified system to drive efficiency and consistency.
- Evidence-based Decision Making – Making informed decisions based on accurate data and performance analysis.
Top Management is committed to providing the necessary resources, monitoring the performance of the Quality Management System, and periodically reviewing this policy to ensure its relevance and effectiveness.
This policy is available to all stakeholders and will be communicated, understood, and supported by all employees of KINEXON.
Review Date: March 6, 2025
Approved: ExecutiveBoard